Employees' health and safety responsibilities. Employees must also take reasonable care over their own health and safety. This includes deciding how many first aiders are needed and what kind of first aid equipment and facilities should be provided.įirst aiders have no statutory right to extra pay, but some employers do offer this. Your employer has to carry out a risk assessment and do what's needed to take care of the health and safety of employees and visitors. The reporting must be done by your employer, but if you're involved it's a good idea to make sure it has been reported. any other injury that stops an employee from doing their normal work for more than three days. dangerous incidents like the collapse of scaffolding, people overcome by gas. major injuries, a broken arm or ribs for example. Your employer must report serious work-related accidents, diseases and dangerous incidents to the Health and Safety Executive for Northern Ireland (HSENI) or the Health and Safety department at your local authority. They must also report certain accidents and incidents, pay you sick pay and give you time off because of an accident at work should you need it. In the incident record, related knowledge and news articles appear in the Related knowledge tab.Your employer has a duty to protect you and tell you about health and safety issues that affect you. In the related records, the source incident is displayed in the Related records tab as follows: Related record In the incident record the new related records are displayed in the Related records tab, as follows: Related record Service Management displays the correct form to gather the appropriate information for the new record, and automatically fills in common information.įor more information about the field mappings, see Mapping records created from an incident record.Įnter the details for the new record, and save the record. On the toolbar, click and select the type of record to create from the incident. Click the record identifier in the ID column to display the selected record. To filter the record list, click the Add filter button. Select the incident record from which to create a new record. From the main menu, select Run > Incident > Incidents. Data domain assignments are not copied when you create a knowledge or news article from an incident.įor more information about domains, see Data domain segmentation. Data domain assignments are copied when you create a change, problem, or incident from an incident. The knowledge or news article appears in the incident's Related knowledge tab. Service Management automatically creates a relationship between the records, and the related record appears in the Related records tab. When you create a record from an incident record, Service Management automatically creates a relationship between the records.Ĭhange/Problem/Incident/Request from incident. You can also create a knowledge or news article from an incident. 
If the incident is complicated, you may want to open a related incident.If the incident requires involvement from the request fulfillment process to be resolved or if the incident was created in error, you may want to open a related service request. If the resolution of the incident depends on a change to the enterprise infrastructure, successful resolution of the incident requires a change.If an incident is recurring, it might be the result of an underlying problem.You can create change, problem, or another incident record from an incident.
Use > Run > Incident Management > Incident Management procedures > Create a record from an incident How to create a record from an incidentĪn incident can trigger additional records as part of the resolving the incident.
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